To customize the notifications:
- Log in to TMEMS console and navigate to Administration > Policy Objects > Notifications.
- Create a copy of a pre-defined notification (e.g. Email Quarantined).
Creating a copy is needed because pre-defined notifications cannot be edited.
- Click on the copy that was created. This will open the Edit Notification window.
- Change the following following fields based on preference, then Save the changes:
- Body: add variables to customize the content.
A complete list of variables can be access in this article: Rule Tokens/Variables - From: change from no-reply@tmes.trendmicro.com to no-reply@<your domain>
The notification settings cannot be changed if the FROM field is not changed.
- To: add the recipient email addresses
- Body: add variables to customize the content.
- Apply the customized notification to the policies (for sample purposes, Spam Policy is used below):
This procedure can be applied for any policy, and email notifications can be customized for any type of detection of the product.
- Go to Inbound Protection > Spam Filtering > Spam Policy, then click on the policy where the notification will be applied to.
- Go to Actions > Monitor, and tick the checkbox for Send Notification.
- Click on the Message to people hyperlink. The Notification pop-up window will appear.
- On the left column, select the Notification that will be sent, then click Add.
- Click Save.