Summary

There is an alert for the Anti-Malware module for "Smart Protection Server Disconnected for Smart Scan" with the event details showing "ICRC_WARNING_UPD_GEN_FULLMARK_FAIL" error message.

This error occurs on Linux servers with issues in the locale which causes the update. To confirm this, run the locale or locale -a command on the server and check if the following symptoms will occur:

• locale:

  locale: Cannot set LC_CTYPE to default locale: No such file or directory
  locale: Cannot set LC_MESSAGES to default locale: No such file or directory
  locale: Cannot set LC_COLLATE to default locale: No such file or directory

• locale -a:

  

This indicates that there is no available Locale in the system.