- Log in to the Apex One Web Console.
- Go to the Plug-ins tab, find for Apex One (Mac) and click on Manage Program.
- Go to Agents > Agent Setup Files.
- Download the Agent Uninstall File.
- Extract tmsmuninstall.zip.
- Start terminal.
- Change path to the uninstall tool directory.
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Run the following command:
sudo ./TMUninstallLauncher.app/Contents/MacOS/TMUninstallLauncher –uninstall
Those who are using Apex One as a Service with no uninstall password can follow the steps above.
- Single Sign-on to the Apex One (Mac) console.
- Go to Agents > Agent Setup Files.
-
Generate an uninstall token by entering the uninstall password:
- Download the uninstall tool (take note of the Password token).
- Extract the file.
- Start terminal.
- Change path to the uninstall tool directory.
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Run the command as follows:
sudo ./TMUninstallLauncher.app/Contents/MacOS/TMUninstallLauncher --uninstall –token {password token}
For any further concerns, contact Trend Micro Technical Support.