To resolve the issue, manually reinstall Application Control. Follow the steps below:
- Copy the Application Control server file in the Apex One folder.
If the Apex One server doesn't have files, copy files into the Apex One folder (e.g. copy {Apex One Server Installation folder}\PCCSRV\Admin\Utility\iServicePackage\iAC folder files to {Apex One Server Installation folder}\iServiceSrv\iAC). - Create an IIS web site.
- Open a command prompt with administrative privileges.
- Navigate to [installation path]\Trend Micro\Apex One\iServiceSrv.
Example: cd C:\Program Files (x86)\Trend Micro\Apex One\iServiceSrv\iAC - Run the following command:
TMiACSetup.exe "-installation" "-setup_iis_setting" 1Note the following values:- 0 means Apex One server is installed in IIS virtual web site
- 1 means Apex One server is installed in IIS default web site
- Set Application Control server configuration (SSL port default: 4343). Run the following command:
TMiACSetup.exe "-installation" "-save_osf_web_info" 1 {ApexOneServerHostname} {ApexOneServerWebServerPort} "/officescan/osfwebapp/api/v1/SystemCall" - Install the Application Control server service. Use the command below:
TMiACSetup.exe "-installation" "-install_product_service" - Create a database table by running the command:
TMiACSetup.exe "-installation" "-initialize_database" {sql_instance} {sql_db_name} {sql_login_user} {sql_login_password} {sql_win_authentication}As an example:
TMiACSetup.exe "-installation" "-initialize_database" {SQLDB}\{OFFICESCAN SQLDB-ApexOne} sa P@ssw0rd 0
Where:- sql_win_authentication=0, will not use Windows Account
- sql_win_authentication=1, will use Windows Account
- Copy the Application Control agent install package to Apex One. Use the following command: TMiACSetup.exe "-installation" "-copy_agent_package"
After completing the manual installation of Application Control, follow the steps below to verify that the installation was successful:
- The service for application control is now visible on the Services console:
- The OfficeScan_iAC_AppPool is now available in IIS Manager:
If issue still persist, collect complete logs and create a support ticket.
- TMPatch.log located on the C:/ Drive of the Apex One server machine
- Submit support ticket to Trend Micro Technical Support.