To resolve the issue:
- Apply OfficeScan XG Build 5272 or later.
- Open the ofcscan.ini file in the \PCCSRV\ folder in the OfficeScan server installation directory.
- Under the Global Setting section, manually add the AegisDetectPccntmonLaunching key and set its value to "1":
[Global Setting]
AegisDetectPccntmonLaunching=1 - Save the changes and close the file.
- Open the OfficeScan web console and go to the Agents > Global Agent Settings screen.
- Click Save to deploy the setting to agents.
The OfficeScan server deploys the command to OfficeScan agents and adds the following registry entry on all OfficeScan agent computers:
Path: HKEY_LOCAL_MACHINE\SOFTWARE\TrendMicro\AEGIS
Key: DetectPccntmonLaunching
Type: DWORD
Value: 1 - Restart the OfficeScan agents.