To resolve the issue:

1. Apply OfficeScan XG Build 5272 or later.
2. Open the ofcscan.ini file in the \PCCSRV\ folder in the OfficeScan server installation directory.
3. Under the Global Setting section, manually add the AegisDetectPccntmonLaunching key and set its value to "1":

   [Global Setting]
   AegisDetectPccntmonLaunching=1

4. Save the changes and close the file.
5. Open the OfficeScan web console and go to the Agents > Global Agent Settings screen.
6. Click Save to deploy the setting to agents.

   The OfficeScan server deploys the command to OfficeScan agents and adds the following registry entry on all OfficeScan agent computers:

   Path: HKEY_LOCAL_MACHINE\SOFTWARE\TrendMicro\AEGIS
   Key: DetectPccntmonLaunching
   Type: DWORD
   Value: 1

7. Restart the OfficeScan agents.