- Under the directory ..\Trend Micro\Security Server\PCCSRV\Download\, backup and delete or rename the following files:
- newpnt.zip to newpnt_old
- newpx64.zip to newpx64_old
- Open a command line prompt with admin privilege.
- Change directory to "..\PCCSRV\Web\Service"
For example: cd "C:\Program Files (x86)\Trend Micro\Security Server\PCCSRV\Web\Service" - Execute the following commands:
- OfcHotFix.exe 6 -f -nosign
- OfcHotFix.exe 2 -f -nosign
Running the commands mentioned above would recreate the files for newpnt and newpx64. - For recreating the following installer files in the Security Server:
- ..\Trend Micro\Security Server\PCCSRV\Download\agentWin32.msi
- ..\Trend Micro\Security Server\PCCSRV\Download\agentX64.msi
- agentWin32.msi
- agentX64.msi
- Replace the old installer files in ...\Trend Micro\Security Server\PCCSRV\Download\ using the newly created .msi installers.
- The agent will have a "Your security software is getting an update" notification at least twice.
- Once the agent was able to reload, verify the version on the "Component Version."