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If the original version of Portable Security version is 3.0.5030, Factory Reset can only be done successfully by using a Support Tool with version above 3.0.5030.

Support Tool

The path of Support Tool

Otherwise, the Factory Reset will be unsuccessful and may cause failure when trying to open Scanning Tool by executing Launcher.exe.

error

The error message indicates that the Factory Reset was unsuccessful

To check for the original version of the Scanning Tool, right-click on the file (Launcher.exe) under the patch TMPS3 SYS\BackupImage\Launcher\, and check the File version under Details tab.

Properties

Details tab