Trend Micro Email Security (TMEMS) acts as your mail gateway, you may do the following to ensure all PhishInsight campaign emails will be delivered to your mail server.

You can refer to PhishInsight documentation to add Phish Insight to the Trend Micro Email Security (TMES) Allow List.

Turn on the toggle to allow Trend Micro Email Security to bypass all inbound protection scans for emails sent from Trend Micro phishing simulation IP addresses. To do this, follow the steps below:

1. Log on to the Trend Micro Email Security (TMEMS).
2. Go to Administration > Service Integration.
3. Click the Phishing Simulation tab.
4. Enable the Bypass scans for Trend Micro phishing simulations toggle.