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You can configure a shared mailbox as an alias for UserA and UserB and then synchornize this email alias using the synchonization tool. After synchronization, when UserA signs in to the EUC via SSO. they can manage both their own quarantined emails and those in the shared mailbox. This is the same for UserB when it signs in to the EUC via SSO.

Step 1

Add the shared mailbox as an alias to the user. The procedure differs slightly depending on which Active Directory (AD) is in use. See the screenshots below for both Microsoft AD and Azure AD.

For Microsoft AD:

"postalAddress" should be used as the alias attribute.

^{Click the image to enlarge.}

Then modify the clientconf.xml in the Directory Synchronization Tool installation directory. Append the new attribute name into XML node <config> -> <default> -> <emailAliases> -> <emailAttr>.

^{Click the image to enlarge.}

For Azure AD:

"Alternate email" should be used as the alias attribute.

^{Click the image to enlarge.}

Then modify the clientconf.xml in the Directory Synchronization Tool installation directory. Append the new attribute name into XML node <config> -> <AAD> -> <emailAttr>.

^{Click the image to enlarge.}

Step 2

Synchronize the latest email alias to Trend Micro Email Security using the synchronization tool and make sure that the alias has been synchronized by exporting email aliases from the admin console to verify.

^{Click the image to enlarge.}

Step 3

Set up single-sign-on of end user in the admin console and make sure the new attribute was not in the "Identity claim type" item.

^{Click the image to enlarge.}

Step 4

After the above configurations, we can verify that userA can manage the mails from both its own and shared mailbox.

^{Click the image to enlarge.}

For concerns about the approve/blocked sender list of shared mailbox. UserA and userB can jointly manage the approved and blocked sender list of shared mailbox. That means, if userA adds an approved sender for the shared mailbox, userB can view and edit this approved sender.

Keywords: euc, end user console, shared mailbox, EUQ, end user quarantine, sso, tmes, trend micro email security, tmems

Managing Shared Mailbox in End User Console (EUC) Trend Micro Email Security

Product / Version includes:

Trend Micro Email SecurityAll

Last updated: 2024/10/21

Solution ID: KA-0011987

Category: Configure

Summary

A shared mailbox can be accessed by multiple users, such as UserA and UserB. These are independent active users that have full access to the shared mailbox, allowing them to manage emails from both the shared mailbox and their personal mailboxes. However, they cannot directly log in to it.

You can configure a shared mailbox as an alias for UserA and UserB and then synchornize this email alias using the synchonization tool. After synchronization, when UserA signs in to the EUC via SSO. they can manage both their own quarantined emails and those in the shared mailbox. This is the same for UserB when it signs in to the EUC via SSO.

Step 1

Add the shared mailbox as an alias to the user. The procedure differs slightly depending on which Active Directory (AD) is in use. See the screenshots below for both Microsoft AD and Azure AD.

For Microsoft AD:

"postalAddress" should be used as the alias attribute.

^{Click the image to enlarge.}

Then modify the clientconf.xml in the Directory Synchronization Tool installation directory. Append the new attribute name into XML node <config> -> <default> -> <emailAliases> -> <emailAttr>.

^{Click the image to enlarge.}

For Azure AD:

"Alternate email" should be used as the alias attribute.

^{Click the image to enlarge.}

Then modify the clientconf.xml in the Directory Synchronization Tool installation directory. Append the new attribute name into XML node <config> -> <AAD> -> <emailAttr>.

^{Click the image to enlarge.}

Step 2

Synchronize the latest email alias to Trend Micro Email Security using the synchronization tool and make sure that the alias has been synchronized by exporting email aliases from the admin console to verify.

^{Click the image to enlarge.}

Step 3

Set up single-sign-on of end user in the admin console and make sure the new attribute was not in the "Identity claim type" item.

^{Click the image to enlarge.}

Step 4

After the above configurations, we can verify that userA can manage the mails from both its own and shared mailbox.

^{Click the image to enlarge.}

For concerns about the approve/blocked sender list of shared mailbox. UserA and userB can jointly manage the approved and blocked sender list of shared mailbox. That means, if userA adds an approved sender for the shared mailbox, userB can view and edit this approved sender.

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