To generate the logs:

1. Go to Administration > Support.

   

   ^{Click the image to enlarge.}

2. Click Start.

   

   ^{Click the image to enlarge.}

   The download progress screen appears.

   

   ^{Click the image to enlarge.}

3. Click Save when the prompt for the downloaded file appears.
4. Specify the location and file name.
5. Click Save to download the diagnostic file to the machine.