To install the patch, do the following:

1. Log in to your WFBS or Apex One web console.
2. Go to Help > About.
3. Look for and take note of the build version of the WFBS or Apex One Server.
4. See the compatibility matrix links below, and download the patch compatible with your Windows OS build:
   • WFBS: Compatibility between Windows 10 and Worry-Free Business Security (WFBS)
   • Apex One: Compatibility between Windows 10 and OfficeScan/Apex One
5. Go to Trend Micro Download Center, select the product that you are using, and then click Product Patch to download the latest patch.

   

    

   For local languages, make sure to obtain the installation package with the same language as your Security Server. To get the installation package that matches the language of the Security Server, click Region on the upper part of the Trend Micro Download Center page, and select the appropriate Region. The page will be redirected to the Trend Micro Business website. Scroll down to the bottom part, and click Download to visit the download center of that region.

    
6. Proceed with the download and installation of the patch on the Security Server.
    

   After installing the patch on the Security Server, wait for some time for the Security Agents to receive the updates.

    
7. Verify if the Security Agents have received the patches. Do the following:
   1. Right-click the WFBS/Apex One system tray icon.
   2. Select Component Versions.
   3. Check Agent version. The last 4 digits corresponds to the patch number installed.
       

      For Apex One, the agent version might be different from the patch number installed. To verify the agent build, click More details below the product patch > ReadMe.

      

       

Once the compatible patch has been installed, the Windows 10 upgrade will no longer encounter issues.

If you have issues encountered during the process above, contact Trend Micro Technical Support for further assistance.