IP Geo Location in Trend Micro Email Security [TMES]

Product / Version includes:

Trend Micro Email SecurityAll

Last updated: 2022/05/16

Solution ID: KA-0012933

Category:

Summary

You may see messages blocked with reason Sender IP found in block list, but checking the sending IP on https://ers.trendmicro.com returns no listings on any reputation database.

The reason may be that the IP is located in a region or country that is blocked in the IP Reputation Settings under
Inbound Protection -> Connection Filtering -> IP Reputation -> Blocked Country/Region

This raises the question how does TMES determine the location of an IP?

TMES users a GEO Locator database provided by a third-party company called MaxMind which specializes in IP geolocation. It is possible to check an IP against their databases manually here

Due to the nature of how IP location databases are populated, they may not always be 100% accurate.
If you find that the location of an IP is reporting incorrectly it is possible to submit a GeoIP Data Correction Request

Alternatively, please open a support case at https://success.trendmicro.com

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IP Geo Location in Trend Micro Email Security [TMES]

IP Geo Location in Trend Micro Email Security [TMES]

Product / Version includes:

Summary