Software upgrade to Deep Discovery Inspector 6.5 (a version coming by the end of 2022, as per the current schedule) or a higher version will not be supported by the following hardware models:

• Deep Discovery Inspector 250 (Dell R420)
• Deep Discovery Inspector 500 (Dell R420)
• Deep Discovery Inspector 1000 (Dell R420)
• Deep Discovery Inspector 4000 (Dell R720)

Regarding the support policy for software upgrade, refer to this article: Deep Discovery product family hardware warranty validity.

To determine the Deep Discovery Inspector hardware model, do the following:

1. Open the Deep Discovery Inspector Console.
2. Go to Help > About.

If the Deep Discovery Inspector hardware model is not available in the About page, proceed with the following.

1. Check the front panel of the Deep Discovery Inspector appliance, it might display Dell Hardware model such as “PowerEdge R420”.
2. If Dell model name is not displayed in the front panel, visit Dell’s website, and input the service tag. The page will show the Dell model name.
    

   The service tag can be found in iDRAC or a pullout tag labelled as “EST” which is located in the front panel of Deep Discovery Inspector appliance. For more information on how to locate the service tag, refer to Dell's Article: Locate the Service Tag/Serial Number/Product ID/PSNT for your Infrastructure Products

    

Customers who do not wish to update their hardware can continue using above Deep Discovery Inspector models running version 6.2 which will be sustained until notified.

Recommended Action

TrendAI™ offers 3 or 5-year hardware warranty for most countries. To check the warranty, visit Dell’s website and input the service tag. As most of the above Deep Discovery Inspector hardware models are now out of warranty, any affected customer with hardware out of warranty has the option to order Deep Discover Inspector hardware replacement with the most current shipping model.

For support assistance, please contact TrendAI™ Technical Support.