- Go to Plug-ins > Apex One Data Protection > Manage Program > View License Information
- Check if the license is updated and status is activated. If not, click Update Information
- Update the agents.
- Open Apex One Web Console > Agents > Agent Management
- Choose the group of the affected agent > Right Click > Settings > Additional Service Settings
- Make sure the following are enabled:
- Unauthorized Change Prevention Service
- Windows desktops
- Windows Server platforms
- Data Protection Service
- Windows desktops
- Windows Server platforms
- Unauthorized Change Prevention Service
- Click Save.
It may take a few minutes for the agents to receive the settings.
-
Under Agent Management, change the Agent tree view to Data protection view.
- Check if the Data Protection Status is Running.
Click the image to enlarge.
- You may also check the affected machine and make sure the following services are enabled:
- Trend Micro Unauthorized Change Prevention Service
- Trend Micro Apex One Data Protection Service
- Open the Device Manager.
- On the list of devices, double-click on the name of the devices you want to check.
- Click on the Details tab.
- Under Property, select Class GUID from the drop-down menu
- Take note of the value displayed.
- Check if the device is supported by referring to the Supported Device Models section of this document.
If the issue persists, please contact Trend Micro Technical Support for further assistance.