1. Go to Plug-ins > Apex One Data Protection > Manage Program > View License Information
2. Check if the license is updated and status is activated. If not, click Update Information
3. Update the agents.

1. Open Apex One Web Console > Agents > Agent Management
2. Choose the group of the affected agent > Right Click > Settings > Additional Service Settings
3. Make sure the following are enabled:
   • Unauthorized Change Prevention Service
     • Windows desktops
     • Windows Server platforms
   • Data Protection Service
     • Windows desktops
     • Windows Server platforms
4. Click Save.
    

   It may take a few minutes for the agents to receive the settings.

    

5. Under Agent Management, change the Agent tree view to Data protection view.

6. Check if the Data Protection Status is Running.

   

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7. You may also check the affected machine and make sure the following services are enabled:
   • Trend Micro Unauthorized Change Prevention Service
   • Trend Micro Apex One Data Protection Service

1. Open the Device Manager.
2. On the list of devices, double-click on the name of the devices you want to check.
3. Click on the Details tab.
4. Under Property, select Class GUID from the drop-down menu
5. Take note of the value displayed.
6. Check if the device is supported by referring to the Supported Device Models section of this document.

You may refer to Excluding USB storage devices and mobile phones in Device Control.