To address the issue, do the following:

1. Open IIS Manager (inetmgr).
2. Expand Apex One server hostname > Sites > OfficeScan > officescan > console > HTML > widget.
3. Double-click the Handler Mappings option under the IIS section.

4. Locate the PHP_ZIP_VIA_FASTCGI. Right-click it then select Edit Feature Permissions.

   If you do not see the PHP_ZIP_VIA_FASTCGI, as shown in the screenshot below, do the steps after it:

   

   ^{Click the image to enlarge.}

   1. Under Action pane, select Add Module Mapping... and enter the details as can be seen in the screenshot below.

      

      ^{Click the image to enlarge.}

   2. For the Executable (optional), browse to the location of the php-cgi.exe on your Apex One server.
   3. By default, it is located on …\Program Files (X86)\Trend Micro\Apex One\PCCSRV\PLM\PHP\php-cgi.exe.
   4. Once this has been added, please proceed to step 6 and verify step 7.
5. Select Read, Script and Execute > click OK.
6. Log on to the Apex One web console and verify if the Dashboard is now working.
7. Verify that the PHP_ZIP_VIA_FASTCGI now appears under the Enabled state.

If the issue persists, please contact Trend Micro Technical Support for assistance.