Views:

To address the issue, do the following:

  1. Open IIS Manager (inetmgr).
  2. Expand Apex One server hostname > Sites > OfficeScan > officescan > console > HTML > widget.
  3. Double-click the Handler Mappings option under the IIS section.
  4. Locate the PHP_ZIP_VIA_FASTCGI. Right-click it then select Edit Feature Permissions.

    If you do not see the PHP_ZIP_VIA_FASTCGI, as shown in the screenshot below, do the steps after it:

    Handler Mapping

    Click the image to enlarge.

    1. Under Action pane, select Add Module Mapping... and enter the details as can be seen in the screenshot below.

      Module Mapping

      Click the image to enlarge.

    2. For the Executable (optional), browse to the location of the php-cgi.exe on your Apex One server.
    3. By default, it is located on …\Program Files (X86)\Trend Micro\Apex One\PCCSRV\PLM\PHP\php-cgi.exe.
    4. Once this has been added, please proceed to step 6 and verify step 7.
  5. Select Read, Script and Execute > click OK.
  6. Log on to the Apex One web console and verify if the Dashboard is now working.
  7. Verify that the PHP_ZIP_VIA_FASTCGI now appears under the Enabled state.

If the issue persists, please contact Trend Micro Technical Support for assistance.