Views:

This issue is often caused by misconfiguration of the Integration Settings. To resolve this:

On the Integration Settings, ensure that the Root DN is correct. For example, if your domain is ADDNS.local, the value should be DC=ADDNS, DC=local.

The value of DC is case-sensitive
Click Save.
On the Synchronization Tool tab, click Generate New Code to get a new pairing code.
Follow the Setup instructions to re-synchronize the Active Directory.

If the issue still persists, provide the following to Trend Micro Technical Support:

..\Trend Micro\Trend Micro Common AD Service\ADSyncAgent\ldapSyncAgent.log
..\Trend Micro\Trend Micro Common AD Service\ADSyncAgent\ldapSync.ini

Common Active Directory Synchronization (CADS) Tool Error in Worry-Free Business Security Services (WFBS-SVC)

Product / Version includes:

Worry-Free Business Security Services6.7

Last updated: 2024/01/16

Solution ID: KA-0013921

Category: Troubleshoot , Deploy

Summary

You may encounter the following errors:

When accessing the WFBS-SVC web console: "Action Required: Incorrect Active Directory Synchronization"
When synchronizing using the CADS tool: "Failed to synchronize data from LDAP server"

This issue is often caused by misconfiguration of the Integration Settings. To resolve this:

On the Integration Settings, ensure that the Root DN is correct. For example, if your domain is ADDNS.local, the value should be DC=ADDNS, DC=local.

The value of DC is case-sensitive
Click Save.
On the Synchronization Tool tab, click Generate New Code to get a new pairing code.
Follow the Setup instructions to re-synchronize the Active Directory.

If the issue still persists, provide the following to Trend Micro Technical Support:

..\Trend Micro\Trend Micro Common AD Service\ADSyncAgent\ldapSyncAgent.log
..\Trend Micro\Trend Micro Common AD Service\ADSyncAgent\ldapSync.ini

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