This issue is often caused by misconfiguration of the Integration Settings. To resolve this:
- On the Integration Settings, ensure that the Root DN is correct. For example, if your domain is ADDNS.local, the value should be DC=ADDNS, DC=local.
The value of DC is case-sensitive
- Click Save.
- On the Synchronization Tool tab, click Generate New Code to get a new pairing code.
- Follow the Setup instructions to re-synchronize the Active Directory.
If the issue still persists, provide the following to Trend Micro Technical Support:
- ..\Trend Micro\Trend Micro Common AD Service\ADSyncAgent\ldapSyncAgent.log
- ..\Trend Micro\Trend Micro Common AD Service\ADSyncAgent\ldapSync.ini