Trend Micro Vision One Endpoint (Cloud Endpoint) will deploy new build to Production in the June Agent Rollout.
To resolve the issue:
- For the existing base image, customers need to reinstall Endpoint Basecamp:
- Please contact your support provider for the uninstall tool and uninstall Endpoint Basecamp from base image.
- Follow the base image prepare flow to rebuild base image.
- For the existing provisioned, persistent machines, customers don't need to do anything. The Vision One backend will upgrade CloudEndpoint in the June Agent Rollout period.
- For the existing provisioned, non-persistent machines, please rebuild the base image and re-provision non-persistent machines:
- Please contact your support provider for the uninstall tool and uninstall Endpoint Basecamp from base image.
- Follow the base image prepare flow to rebuild base image.
- Provision non-persistent machines.