The Recovery Time Objective (RTO) for EMS Maintenance is 8 hours and the Recovery Point Objective (RPO) is 24 hours. TMEMS Uptime is at 99.999% as per the Service-level Agreement (SLA).

Backup Frequency is set to Daily, while Backup Retention is 30 days.

Customers can check the data privacy, security, and compliance aspects of Trend Micro Email Security through the Online Document available at Trend Micro Email Security Online Help / Enterprise / Online Help Center.

Whitepapers related to EMS maintenance can be found at https://docs.trendmicro.com/en-us/enterprise/trend-micro-email-security-online-help/dataprivacycomplianc.aspx.

The service status portal at https://status.trendmicro.com/s/trend-micro-email-security can be used to check for service outages.