Apex One as a Service Security Agents are unable to update Smart Scan pattern

Product / Version includes:

Apex One as a ServiceAll

Last updated: 2023/07/05

Solution ID: KA-0014895

Category: Troubleshoot , Upgrade

Summary

Trend Micro has received reports of Apex One as a Service Security Agents unable to update Smart Scan pattern after receiving the June 19, 2023 maintenance update.

This issue is caused by mismatched build between Apex One server and Security Agents.

To enhance product capability, Trend Micro made changes on following maintenance:

May 2023 Maintenance: Server/Agent Version 14.0.12518 (enabled new pattern update enhancement)
June 7, 2023 Maintenance: Server/Agent Version 14.0.12571 (enabled new pattern update enhancement)
June 19, 2023 Maintenance: Server/Agent Version 14.0.12585 (disabled the new pattern update enhancement as it was observed to cause increased network usage on some environment)

Due to these changes, if the Security Agent is currently using Build 12518 or Build 12571, it would fail to do pattern updates from Apex One Server running the latest build (12585).

This issue can be resolved by updating the Security Agents to Build 12585 (or later).

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Apex One as a Service Security Agents are unable to update Smart Scan pattern

Apex One as a Service Security Agents are unable to update Smart Scan pattern

Product / Version includes:

Summary