Views:

Follow these steps to mitigate the issue:

  1. Set up the bypass_proxy setting manually on the target endpoint to let the communication.

    For Windows 11:

    1. Click Start, then navigate to Settings > Network & Internet > Proxy.
    2. Under "Manual proxy setup" next to "Use a proxy server", select Set up.
    3. In the "Edit proxy server" dialog box, locate the field "Use the proxy server except for addresses that start with following entries..." and add the new item "trendmicro.com".
    4. Click Save.

    For Windows 10:

    1. Click Start, then navigate to Settings > Network & Internet > Proxy.
    2. Verify that "Manual proxy setup" has already been turned on.
    3. In the field "Use the proxy server except for addresses that start with following entries..." and add the new item "trendmicro.com".
    4. Click Save.

    General setup for Windows:

    1. Open the Control Panel, click Network and Internet then select Internet Options.
    2. Go to the Connections tab and click LAN settings.
    3. Under Proxy Server, turn on "Use a proxy server for your LAN".
    4. In the field "Use the proxy server except for addresses that start with following entries..." and add the new item "trendmicro.com".
    5. Click Save.
  2. Trigger the Trend Micro Vision One Endpoint install to check if the function returns to normal.
  3. Trigger the feature from Trend Micro Vision One Console again to check if the function returns to normal.