Follow these steps to mitigate the issue:
- Set up the bypass_proxy setting manually on the target endpoint to let the communication.
For Windows 11:
- Click Start, then navigate to Settings > Network & Internet > Proxy.
- Under "Manual proxy setup" next to "Use a proxy server", select Set up.
- In the "Edit proxy server" dialog box, locate the field "Use the proxy server except for addresses that start with following entries..." and add the new item "trendmicro.com".
- Click Save.
For Windows 10:
- Click Start, then navigate to Settings > Network & Internet > Proxy.
- Verify that "Manual proxy setup" has already been turned on.
- In the field "Use the proxy server except for addresses that start with following entries..." and add the new item "trendmicro.com".
- Click Save.
General setup for Windows:
- Open the Control Panel, click Network and Internet then select Internet Options.
- Go to the Connections tab and click LAN settings.
- Under Proxy Server, turn on "Use a proxy server for your LAN".
- In the field "Use the proxy server except for addresses that start with following entries..." and add the new item "trendmicro.com".
- Click Save.
- Trigger the Trend Micro Vision One Endpoint install to check if the function returns to normal.
- Trigger the feature from Trend Micro Vision One Console again to check if the function returns to normal.