A legitimate email containing untested URLs has been detected by the Web Reputation scan criteria, which triggered a rule to take action.
The following actions can be taken:
- Submit the URL to the Global Site Safety (http://global.sitesafety.trendmicro.com) then wait for the reclassification of the URLs.
- Add the URLs to the Web Reputation exception, if necessary.
- Change the setting “Take action on messages containing URLs that have not been tested by Trend Micro”, if necessary.
For more details on how to configure Web Reputation, please visit this link: https://docs.trendmicro.com/en-us/enterprise/trend-micro-email-security-online-help/configuring-policies/about-rule-target-cr/configuring-spam-fil/configuring-web-repu.aspx
If further assistance is needed, submit the original sample in EML or MSG format for checking the root cause of the problem to technical support.