Customers running Deep Security Agent version 20.0.0.8438 on Red Hat Enterprise 7 (64 bit) servers may encounter kernel unsupported errors. The error message suggests that the computer may have been upgraded to an unsupported kernel version. However, the kernel version format shared in the case is under RHEL 8 / Oracle 8 and not for RHEL 7.

To confirm the kernel and OS version of the affected computer, customers can run the following command:

$uname -a
$uname -r
$cat /etc/*release

For more information on supported kernels, customers can refer to the Deep Security Help Center. If the kernel version is not supported, customers can consider upgrading to a supported version or contacting Trend Micro support for further assistance.