Summary
Trend Micro Email Security will conduct a planned maintenance to upgrade Amazon RDS for MySQL from version 5.7 to 8.0. This upgrade is in response to Amazon Web Service's announcement regarding the .
The maintenance is scheduled to begin on May 9, 2024, and we anticipate completing it before the end of Q2 2024. Given that this a major infrastructure change for the Trend Micro Email Security service, we will initially deploy the upgrade to the ANZ site in batches for monitoring, followed by a rollout to other regions. Separate announcements will be sent once the rollout schedule to other regions are finalized.
Deployment Schedule and Scope
| Batch | Start Date/Time | End Date/Time |
|---|
| Batch 1 | 2024-5-9 09:30:00 (GMT +8) | 2024-5-9 18:00:00 (GMT +8) |
| Batch 2 | 2024-5-11 09:30:00 (GMT +8) | 2024-3-11 18:00:00 (GMT +8) |
Service Downtime
There will be no impact on the customers' mail traffic, scanning or other functionalities.
Customer Impact
During the maintenance, there will be minimal temporary downtime (less than one minute) on the Trend Micro Email Security Management Console and End User Console (EUC).
For any questions or concerns, please contact your assigned Customer Service Manager or
Trend Micro Technical Support.
