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Checking your region

You can check this by looking at the third domain label (the third domain label counting from right to left) of the CNAME record(※) of the hostname in your Apex One as a Service (Apex Central) management console.
For example, if the hostname of your management console is "abcdefcg.manage.trendmicro.com" and its CNAME record is "abcdefcg.centralus.cloudapp.azure.com", your region is "centralus".

※In a Windows environment, you can check this by executing "nslookup -type=cname <host name of the management console>" in the command prompt.

For more details, please refer to the product Q&A below:
Determining your Apex One as a Service Datacenter region

Mapping of "Region Affected" in the Service Status Portal

The mapping between the region name of your product and the SSP's "Region Affected" is as follows:
Product Region Name"Region Affected" in SSP
southeastasia, australiaeast, centralindiaAsia Pacific (including Middle East and Africa)
centralus, canadacentralAmerica (South and North)
japaneastJapan
westeuropeEurope

Checking your region

The region will be set by the partner who purchased Cloud Edge in the License Management Portal. Please contact the partner whom you purchased Cloud Edge from.
There are four regions for Cloud Edge: APAC, NABU, JP, and EU.

Mapping of "Region Affected" in the Service Status Portal

The mapping between the region name of your product and the SSP's "Region Affected" is as follows:
Product Region Name"Region Affected" in SSP
APACAsia Pacific (including Middle East and Africa)
NABUAmerica (South and North)
JPJapan
EUEurope

Checking your region

You can do this from the the Cloud One console under Administration > Account Settings > "Region".
For a list of region names, please refer to Trend Cloud One Regions .

Mapping of "Region Affected" in the Service Status Portal

The mapping between the region name (Region ID) of your product and the "Region Affected" of the SSP is as follows:
Product Region Name (Region ID)"Region Affected" in SSP
in-1, sg-1, au-1Asia Pacific (including Middle East and Africa)
us-1, ca-1America (South and North)
jp-1Japan
gb-1, de-1Europe

Checking your region

You can do this from the hostname in your Cloud App Security admin console.

hostnameProduct Region Name
admin-eu.tmcas.trendmicro.comEU
admin.tmcas.trendmicro.co.jpJapan
admin.tmcas.trendmicro.comUS
admin-ca.tmcas.trendmicro.comCanada
admin-in.tmcas.trendmicro.comIndia
admin-au.tmcas.trendmicro.comAustralia
admin.tmcas.trendmicro.co.ukUK
admin.tmcas.trendmicro.com.sgSingapore

Mapping of "Region Affected" in the Service Status Portal

The mapping between the region name of your product and the SSP's "Region Affected" is as follows:
Product Region Name"Region Affected" in SSP
India, Australia, SingaporeAsia Pacific (including Middle East and Africa)
us, canadaAmerica (South and North)
JapanJapan
eu, ukEurope

Checking your region

You can do this from the hostname of your Trend Micro Email Security admin console.

hostnameProduct Region Name
tm.tmes.trendmicro.com"North America, Latin America, Asia Pacific"
tm.tmes.trendmicro.eu"Europe, Africa"
tm.tmes-anz.trendmicro.com"Australia, New Zealand"
tm.tmems-jp.trendmicro.com"Japan"
tm.tmes-sg.trendmicro.com"Singapore"
tm.tmes-in.trendmicro.com"India"
tm.tmes-uae.trendmicro.com"Middle East (United Arab Emirates)"

Mapping of "Region Affected" in the Service Status Portal

The mapping between the region name of your product and the SSP's "Region Affected" is as follows:
Product Region Name"Region Affected" in SSP
"North America, Latin America, Asia Pacific"Americas (South and North), Asia Pacific (including Middle East and Africa)
"Europe, Africa"Europe, Asia Pacific (including Middle East and Africa)
"Australia, New Zealand"Asia Pacific (including Middle East and Africa)
"Japan"Japan
"Singapore"Asia Pacific (including Middle East and Africa)
"India"Asia Pacific (including Middle East and Africa)
"Middle East (United Arab Emirates)"Asia Pacific (including Middle East and Africa)

Checking your region

You can do this from the host name of your Remote Manager admin console.

hostnameProduct Region Name
rm-nabu.trendmicro.comNABU
rm-emea.trendmicro.comEMEA

Mapping of "Affected Areas" in the Service Status Portal

The mapping between the region name of your product and the SSP's "Region Affected" is as follows:
Product Region Name"Region Affected" in SSP
NABUAmericas (South and North), Asia Pacific (including Middle East and Africa), Japan
EMEAEurope, Asia Pacific (including Middle East and Africa)

Checking your region

You can do this from the hostname of your Trend Micro Web Security admin console.
The hostname is "adminportal-<region>.iws-hybrid.trendmicro.com", which you can confirm by looking at the value for <region> here.
If you are using a cloud proxy server for your region, you can check the hostname of the server by looking at the value of <region> in the hostname "proxyst-<region>.iws-hybrid.trendmicro.com". For details, please refer to Static proxy servers and IP addresses used by Trend Micro Web Security as a Service.

<region> valueProduct Region Name
uw2US-West
ue (cloud proxy only)US-East
seBrazil
ew2United Kingdom
ew (cloud proxy only)Ireland
ecGermany
as2Australia
as1India
asSingapore
anJapan
af (cloud proxy only)Africa

Mapping of "Region Affected" in the Service Status Portal

The mapping between the region name of your product and the SSP's "Region Affected" is as follows:
Product Region Name"Region Affected" in SSP
as(Singapore), as1(India), as2(Australia), af(Africa)Asia Pacific (including Middle East and Africa)
ue(US-East), uw2(US-West), se(Brazil)America (South and North)
an(Japan)Japan
ec(Germany), ew(Ireland), ew2(UK)Europe

Checking your region

You can do this by looking at the hostname of your Trend Vision One console.

hostnameProduct Region Name
portal.xdr.trendmicro.comUS
portal.jp.xdr.trendmicro.comEN
portal.au.xdr.trendmicro.comAU
portal.sg.xdr.trendmicro.comSG
portal.eu.xdr.trendmicro.comEU
portal.in.xdr.trendmicro.comIN

Mapping of "Region Affected" in the Service Status Portal

The mapping between the region name of your product and the SSP's "Region Affected" is as follows:
Product Region Name"Region Affected" by SSP
AU, IN, SGAsia Pacific (including Middle East and Africa)
USAmerica (South and North)
ENJapan
EUEurope

Information about each Product Instance of Trend Vision One is as follows:

Checking your Region

In the Trend Vision One Console, go to Service Management > Product Instance and check the value of the "Region" item for an instance whose "Instance Type" is "Server & Workload Protection".

Mapping of "Region Affected" in the Service Status Portal

The mapping between the region name of your instance and the "Region Affected" of the SSP is as follows:

Instance Region Name"Region Affected" in SSP
United StatesAmerica (South and North)
CanadaAmerica (South and North)
IndiaAsia Pacific (including Middle East and Africa)
SingaporeAsia Pacific (including Middle East and Africa)
AustraliaAsia Pacific (including Middle East and Africa)
GermanyEurope
United KingdomEurope
JapanJapan

Checking your Region

In the Trend Vision One Console, go to Service Management > Product Instance and check the value of the "Region" item for an instance whose "Instance Type" is "Cloud Email and Collaboration Protection".

Mapping of "Region Affected" in the Service Status Portal

The mapping between the region name of your instance and the "Region Affected" of the SSP is as follows:

Instance region name"Region Affected" in SSP
United StatesAmerica (South and North)
CanadaAmerica (South and North)
IndiaAsia Pacific (including Middle East and Africa)
SingaporeAsia Pacific (including Middle East and Africa)
AustraliaAsia Pacific (including Middle East and Africa)
GermanyEurope
NetherlandsEurope
United KingdomEurope
JapanJapan

Checking your Region

In the Trend Vision One Console, go to Service Management > Product Instance and check the value of the "Region" item for an instance whose "Instance Type" is "Cloud Email Gateway Protection".

Mapping of "Region Affected" in the Service Status Portal

The mapping between the region name of your instance and the "Region Affected" of the SSP is as follows:

Instance Region Name"Region Affected" in SSP
United StatesAmerica (South and North)
IndiaAsia Pacific (including Middle East and Africa)
SingaporeAsia Pacific (including Middle East and Africa)
AustraliaAsia Pacific (including Middle East and Africa)
GermanyEurope
JapanJapan

Checking your Region

In the Trend Vision One Console, go to Service Management > Product Instance and check the value of the "Region" item for an instance whose "Instance Type" is "Standard Endpoint Protection".

Mapping of "Affected Areas" in the Service Status Portal

The mapping between the region name of your instance and the "Region Affected" of the SSP is as follows:

Instance Region Name"Region Affected" in SSP
united statesAmerica (South and North)
canadaAmerica (South and North)
indiaAsia Pacific (including Middle East and Africa)
SingaporeAsia Pacific (including Middle East and Africa)
AustraliaAsia Pacific (including Middle East and Africa)
GermanyEurope
JapanJapan

Checking your region

You can do this from the host name of your Worry-Free Business Security Services admin console.

hostnameProduct Region Name
wfbs-svc-nabu.trendmicro.comNABU
wfbs-svc-emea.trendmicro.comEMEA

Mapping of "Region Affected" in the Service Status Portal

The mapping between the region name of your product and the SSP's "Region Affected" is as follows:
Product Region Name"Region Affected" in SSP
NABUAmericas (South and North), Asia Pacific (including Middle East and Africa), Japan
EMEAEurope, Asia Pacific (including Middle East and Africa)
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