To manually uninstall the Deep Security Agent, Relay and Notifier:
- Disable the agent self-protection feature from the Deep Security Manager (DSM).
If you cannot connect to Deep Security Manager, disable self-protection from command line. - Stop the following services:
- Trend Micro Deep Security Agent
- Trend Micro Deep Security Monitor
- Trend Micro Deep Security Notifier
- Trend Micro Solution Platform
- Go to Local Area Network Properties and uninstall the following items:
- Trend Micro Deep Security Agent Filter Driver (For Windows 2003)
- Trend Micro LightWeight Filter Driver (For Windows 2008)
- Open the Command prompt and run the following commands to stop and delete the services:
- sc stop tmactmon
- sc stop tmevtmgr
- sc stop tmcomm
- sc stop tmumh
- sc stop tmebc
- sc stop tbimdsa
- sc stop tmeyes
- sc delete Amsp
- sc delete ds_agent
- sc delete ds_monitor
- sc delete ds_notifier
- sc delete tmactmon
- sc delete tmevtmgr
- sc delete tmcomm
- sc delete tmumh
- sc delete tmebc
- sc delete tbimdsa
- sc delete tmeyes
Note that some service deletions may fail due to access denied and you can just skip it because Step 5 will completely delete the services after reboot.
-
Delete the following registry entries:
Always back up the whole registry before making any modifications. Incorrect changes to the registry can cause serious system problems- HKEY_LOCAL_MACHINE\SOFTWARE\TrendMicro\AEGIS
- HKEY_LOCAL_MACHINE\SOFTWARE\TrendMicro\AMSP
- HKEY_LOCAL_MACHINE\SOFTWARE\TrendMicro\AMSPStatus
- HKEY_LOCAL_MACHINE\SOFTWARE\TrendMicro\Deep Security Agent
- HKEY_LOCAL_MACHINE\SOFTWARE\TrendMicro\Falcon
- HKEY_LOCAL_MACHINE\SOFTWARE\TrendMicro\WL
- HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Amsp
- HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\ds_agent
- HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\ds_monitor
- HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\ds_notifier
- HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\tbimdsa
- HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\tmactmon
- HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\tmcomm
- HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\tmevtmgr
- HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\TMEBC
- HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\tmumh
- HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\tmeyes
- HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\eventlog\Application\Deep Security Agent
- HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\eventlog\System\tbimdsa\
(Agent 32-bit)
- Go to HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\Products\ and search "Deep Security" and delete the folder containing it.
- HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\UpgradeCodes\
689D08D76B5A47A4FB59D97D2C4B9308\ - HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UpgradeCodes\
689D08D76B5A47A4FB59D97D2C4B9308\ - Go to HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\ and search "Deep Security" and delete the folder containing it.
(Agent 64-bit)
- Go to HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\Products\ and search "Deep Security" and delete the folder containing it.
- HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\UpgradeCodes\
689D08D76B5A47A4FB59D97D2C4B9308\ - HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UpgradeCodes\
689D08D76B5A47A4FB59D97D2C4B9308\ - Go to HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\ and search "Deep Security" and delete the folder containing it.
(Relay 32-bit)
- Go to HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\Products\ and search "Deep Security" and delete the folder containing it.
- HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\UpgradeCodes\
9595A43D099883B49B6A1D3194B54E48\ - HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UpgradeCodes\
9595A43D099883B49B6A1D3194B54E48\ - Go to HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\ and search "Deep Security" and delete the folder containing it.
(Relay 64-bit)
- Go to HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\Products\ and search "Deep Security" and delete the folder containing it.
- HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\UpgradeCodes\
9595A43D099883B49B6A1D3194B54E48\ - HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UpgradeCodes\
9595A43D099883B49B6A1D3194B54E48\ - Go to HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\ and search "Deep Security" and delete the folder containing it.
(Notifier 32-bit)
- Go to HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\Products\ and search "Deep Security" and delete the folder containing it.
- HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\UpgradeCodes\
FD7DF71DF377E464F8F59FDA68339BD0\ - HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UpgradeCodes\
FD7DF71DF377E464F8F59FDA68339BD0\ - Go to HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\ and search "Deep Security" and delete the folder containing it.
- HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\
Deep Security Notifier (string / REG _ SZ)
- Delete the following files and folders:
- C:\WINDOWS\System32\Drivers\tbimdsa.sys
- C:\WINDOWS\System32\Drivers\tmactmon.sys
- C:\WINDOWS\System32\Drivers\tmcomm.sys
- C:\WINDOWS\System32\Drivers\tmevtmgr.sys
- C:\WINDOWS\System32\Drivers\tmeyes.sys
- C:\WINDOWS\System32\Drivers\tmumh.sys
- C:\WINDOWS\System32\Drivers\TMEBC64.sys
- C:\WINDOWS\System32\Drivers\TMEBC32.sys
- C:\WINDOWS\System32\LogFiles\ds_agent\
- C:\Program Files\Trend Micro \AMSP\
- C:\Program Files\Trend Micro \Deep Security Agent
- C:\Program Files\Trend Micro \Deep Security Notifier
- C:\ProgramData\Trend Micro\AMSP\
- C:\ProgramData\Trend Micro\Deep Security Agent\
- C:\ProgramData\Trend Micro\Deep Security Notifier\
- C:\ProgramData\Microsoft\Windows\Start Menu \Programs\Trend Micro\
- Deep Security\Trend Micro Deep Security Notifier (for Windows 2008)
- C:\Documents and Settings\All Users\Start menu\programs\Trend Micro\
- Deep Security\Trend Micro Deep Security Notifier (for Windows 2003)
- Restart the machine.