To enable detailed logging:

1. Create a file named ds_agent.ini under the %SystemRoot% directory (example: C:\Windows\ds_agent.ini).

2. Put the following line inside the file:

   Trace=Appl Beat Cmd Cfg Conn HTTP Log Lstn Srvc SSL

3. Restart the Trend Micro Deep Security Agent service.

To view and save the log, use the DebugView utility:

1. Download the DebugView utility.
2. Run the DbgView.exe tool as administrator and enable the options below:
   • Capture the following:
     • Capture Win32
     • Capture Kernel
     • Pass-Through
       Capture Events
   • Configure the following:
     • Win32 PIDs
     • Force Carriage Returns
     • Clock Time
       Show Milliseconds
3. Replicate the issue.
4. Save an output of the log file.

   You can also save the log automatically by pressing CTRL + G or by clicking the Log to File icon. Locate a directory where you want to save the log, then click OK.

5. Close the DbgView window.

To disable detailed logging:

1. Delete the ds_agent.ini file from %SystemRoot% (C:\Windows).
2. Restart the Trend Micro Deep Security Agent service.

To enable debug logs without DebugView:

1. Create the ds_agent.ini file under system root (c:\Windows or c:\Winnt).
2. Input any of the following lines in the ds_agent.ini file:
   • Trace=*
     Trace.file_name=<log>
   • Trace=Appl Beat Cmd Cfg Conn HTTP Log Lstn Srvc SSL
     Trace.file_name=<log>

   In the commands above, "Trace.file_name=<log>" refers to the DSA log file name. Below is an example:

   Trace.file_name=dsa_debug_Computer1
   Trace.file_count=10
   Trace.file_size=1048576
   Trace=Appl Beat Cmd Cfg Conn HTTP Log Lstn Srvc SSL

3. Restart the DSA service.
4. Collect the diagnostic package.

   Using the DSM:

   1. Open the DSM console.
   2. Go to Actions.
   3. Click Collect Diagnostic Package.

   Using the DSA:

   1. Open a command prompt and type "cd" command to navigate to the DSA installation folder.
   2. Type "dsa_control -d" to generate the Diagnostic Package regardless of the diagnostic folder location.

To enable detailed logging:

1. Modify the /etc/syslog.conf (or /etc/rsyslog.conf) file by adding any of the following lines:

   local0.info     /var/log/messages
   local0.*         /var/log/messages

2. Create a file named ds_agent.conf under the /etc directory.

3. Add the following line inside the ds_agent.conf file:

   Trace=Appl Beat Cmd Cfg Conn HTTP Log Lstn Srvc SSL

   This will enable extra tracing for the various sub-components of the Deep Security Agent. If you do not want output from a certain component, just exclude that component from the line.

4. Restart the Trend Micro Deep Security Agent Service using this command:

   # service ds_agent restart

   The output goes to syslog using "local0", so the location depends on your /etc/syslog.conf settings.

To disable detailed logging:

1. Delete /etc/ds_agent.conf.
2. Restart the Trend Micro Deep Security Agent service.

To enable detailed logging:

1. Create a file named ds_agent.conf under the /etc directory.
2. Modify the /etc/syslog.conf file and add “*.info” to the line pointing to /var/adm/messages.

   Example:

   *.err;kern.debug;daemon.notice;mail.crit;*.info                   /var/adm/messages

3. Restart the syslog service using the following command:

   svcadm restart /system/system-log:default

4. Modify the ds_agent.conf file by adding the following line:

   Trace=Appl Beat Cmd Cfg Conn HTTP Log Lstn Srvc SSL

   This will enable extra tracing for the various sub-components of the Deep Security Agent. If you don't want to see output from a certain component, just exclude that component from the line.

The output goes to syslog using /var/adm/messages.

To disable detailed logging:

1. Delete the /etc/ds_agent.conf file.
2. Restart the Trend Micro Deep Security Agent service.

To enable detailed logging:

1. Create a file named ds_agent.conf under the /etc directory.
2. Modify the /etc/syslog.conf file by adding “*.info”. Refer to the sample below:

   *.info     /var/adm/syslog/syslog.log

3. Restart the syslog service using these commands:

   /sbin/init.d/syslogd stop
   /sbin/init.d/syslogd start

4. Modify the ds_agent.conf file by adding the following line:

   Trace=Appl Beat Cmd Cfg Conn HTTP Log Lstn Srvc SSL

This will enable extra tracing for the various sub-components of the Deep Security Agent. If you don't want to see output from a certain component, just exclude that component from the line.

The output goes to syslog using /var/adm/syslog/syslog.log.

To disable detailed logging:

1. Delete the /etc/ds_agent.conf file.
2. Restart the Trend Micro Deep Security Agent service.

To enable detailed logging:

1. Create a filed named ds_agent.conf under the /etc directory.
2. Modify /etc/syslog.conf by adding the following line:

   local0.info          /var/log/syslog

3. Restart syslog using this command:

   Refresh –s syslogd

4. Modify the ds_agent.conf file by adding the following line:

   Trace=Appl Beat Cmd Cfg Conn HTTP Log Lstn Srvc SSL

   This will enable extra tracing for the various sub-components of the Deep Security Agent. If you don't want to see output from a certain component, just exclude that component from the line.

The output goes to syslog using /var/log/syslog.

To disable detailed logging:

1. Delete the /etc/ds_agent.conf file.
2. Restart the Trend Micro Deep Security Agent service.