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Account Enrollment and Access

You supply this information when registering for Trend Micro Cloud One. It is necessary to collect this data to provide the contracted service, as well as manage the operations and security functions of this product. If you do not want Trend Micro to access this data, you should not sign up for the Cloud One platform.

The Name field can be a pseudonym and does not have to be a real name. When inviting users to your Cloud One account they must also first register as a unique user for Cloud One. If you wish to have your user information completely deleted, please contact Trend Micro support.

Trend Micro uses Marketo for trial engagement and marketing-related activities.

Data collected
  • Name
  • Email address
  • Country
Console locationRegistration information is provided by the customer during the registration process. A minimum amount of information is required to ensure we can contact the account owner for support and maintenance of the service.
Console settings

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User Authentication

When you register for Trend Micro Cloud One, you must supply a password. Passwords are transmitted to Trend Micro over HTTPS and stored as an unrecoverable salted hash.

Data collected
  • Password
Console locationMy Profile -> Change Password
Console settings

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Account Creation

You supply this information when creating an account. The Alias field can be a pseudonym and does not have to be a real user or company name.

Data collected
  • Account Alias
  • Account Region
Console locationAccount information is provided by the customer during the account creation process.
Console settings

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Support Requests

When you submit a support request, this information is sent to Salesforce.

Data collected
  • Cloud One Account ID
  • Name
  • Email
  • Country
  • Phone Number
  • Description of Support Request
Console locationHelp -> Support
Console settings

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Chat Window

In certain regions, Trend Micro offers an optional in-product chat window which customers can use to get help or request a meeting. Email address is provided by users during the meeting booking process only and is not collected in any other chat functions.

Trend Micro uses Drift to provide the chatbot service.

Data collected
  • Cloud One Account ID
  • Cloud One User URN
  • Email Address
Console locationWhen available, the chat window appears in the bottom right corner of the console
Console settings

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General Product Operation (Monitoring and Logging)

This information is used to monitor the system health and status of Cloud One.

Data collected

Data collected in logs may contain:

  • Names
  • Email addresses
  • Session tokens
  • IP addresses
Console locationIt is necessary to collect this data to provide the contracted service, as well as manage the operations and security functions of this product. If you do not want Trend Micro to access this data, you should not sign up for the Cloud One platform.
Console settings

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Trend Micro Information Feedback

This is used to monitor the installation base, usage, and system status of Cloud One.

Data collected
  • Cloud One Account ID
  • Account and system status
  • Feature usage status
Console locationIt is necessary to collect this data to provide the contracted service, as well as manage the operations and security functions of this product. If you do not want Trend Micro to access this data, you should not sign up for the Cloud One platform.
Console settings

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