Know the different items to check in order to identify the current components applied. This is useful for the following scenarios:
- Checking and confirming the current application build and the present anti-malware components setup after installation.
- Audit purposes for the system administrators when maintaining their systems. This helps them plan and schedule downtime on their end when applying the latest OfficeScan service pack, patch, or hot fix.
- Better understanding of Trend Micro Technical Support since these information will be requested during the initial support contact.
To check the OfficeScan server component side:
- Log on to the OfficeScan web console.
- Click Help > About on the upper right menu.
For OfficeScan 11.0, go to More > About.
- On the window that opens, check the product version and build:
To update the product build, download the latest patch from the following links:
To check the OfficeScan client side:
- Go to Start > Run.
- Type "regedit" to open the Registry Editor.
Always back up the whole registry before making any modifications. Incorrect changes to the registry can cause serious system problems.
- Go to:
- For x86 OS: HKEY_LOCAL_MACHINE\SOFTWARE\TrendMicro\PC-cillinNTCorp\CurrentVersion\Misc.\BuildNum.
- For x64 OS: HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\TrendMicro\PC-cillinNTCorp\CurrentVersion\Misc.\BuildNum.
On the OfficeScan web console, click Summary.
For the OfficeScan 11.0 web console, click Dashboard.
Check the Update Status For Networked Computers. The version of each program component is listed under Current Version. For OfficeScan 11.0, check the Agent Updates.
To fetch the latest scan engine and pattern files, click Update Server Now located on the left toolbar.
For OfficeScan 11.0, fetch the latest scan engine and pattern files by going to Updates > Server > Manual Update > Update.
On the OfficeScan web console, go to Administration > Product License. Under License Information, click the link for each service to view the activation code.
For OfficeScan 11.0, go to Administration > Settings > Product License.
This opens the Product License Details screen, where you can verify the activation code, enter a new activation code for the service, or view the detailed license online.
To update the Product License Information, click the Update Information button.
Additionally, you may also retrieve the AC from the host machine where the OfficeScan server is installed by opening the C:\Program Files\Trend Micro\OfficeScan\PCCSRV\Private\ofcserver.ini file using a text editor. The "AC_AntiVirus"\"AC_DCS"\"AC_AntiSpyware" parameter will indicate the AC used during product installation.