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Windows 8 and 2012 support for Worry-Free Business Security (WFBS)

    • Updated:
    • 20 Jan 2016
    • Product/Version:
    • Worry-Free Business Security Standard/Advanced 7.0
    • Platform:
    • Windows 2012 Enterprise
    • Windows 2012 Web Server Edition
    • Windows 8 32-bit
    • Windows 8 64-bit
Summary

Learn about Windows 8 and Windows 2012 support for WFBS 6.0, 7.0, and 8.0.

Details
Public

Get more information about WFBS support for Windows 8 and Windows 2012 through the following highlights and matrix.

Critical Patch Build 2471 has been repacked to Critical Patch 2477 to fix the following issues that occur after applying CP2471 on x86 platform:

  • The Security Agent keeps restarting and automatically rolls back to the previous build during an update.
  • The Security Agent displays a "343 0xe0e10b0d" popup error message when users attempt to perform a fresh installation of the Security Agent.

These issues occur because Rootkit Common Module (RCM) version 5.50.1055 may cause inconsistencies between Microsoft Windows SSDT table and third-party drivers when:

  • Users do not restart the computer immediately after updating ntoskrnl.exe during Windows update on the Windows XP platform.
  • A third-party driver, aksfridge.sys, hooks an SSDT table in the Windows kernel.

The Critical Patch 2477 enables the Security Agent to ignore the inconsistencies between the affected Windows SSDT table and third-party drivers. This ensures that users can successfully update the Security Agent or perform a fresh installation of the Security Agent.

The table below shows the Support Matrix of WFBS for Microsoft’s Windows 8 and Windows 2012 platform:

For WFBS 6.0:


LanguageSupportabilityMinimum Build to support Security Agent installationFull Support Path Limitation 
ENSupported with Known Limitation6.0 SP3 Critical Patch 4287Upgrade to 8.0 (ETA Jan 08, 2013)
  • The Security Agent supports only a fresh installation on Windows 8 and Windows Server 2012 platforms.
  • The Security Server cannot be installed on Windows 8 and Windows Server 2012 platforms.
  • The Security for Mac (TMSM) Server does not work in Windows 8 and Windows 2012 platforms.
  • SA installation  is not supported in an upgraded Windows 8 and Windows 2012.
  • There is no Windows 8 logo.
  • SA console cannot be opened in Windows UI 64 bit environment.
  • Due to inability of Internet Explorer 10 of Windows 8 to support ActiveX  add-ons:
    • The Trend Micro Toolbar does not work in Windows UI.
    • Web Reputation does not work in Windows UI.
    • You cannot browse the Security Server console.

For WFBS 7.0:

LanguageSupportabilityMinimum Build to support Security Agent installationFull Support Path Limitation 
ENSupported with Known Limitation7.0 SP1 Critical Patch 2471Upgrade to 8.0 (ETA Jan 08, 2013)
  • The Security Agent supports only a fresh installation on Windows 8 and Windows Server 2012 platforms.
  • The Security Server cannot be installed on Windows 8 and Windows Server 2012 platforms.
  • The Security for Mac
    (TMSM) Server does not work in Windows 8 and Windows 2012 platforms.
  • There is no Windows 8 logo.
  • Due to inability of Internet Explorer 10 of Window 8 to support ActiveX add-ons:
    • The Trend Micro Toolbar does not work in Windows UI.
    • Web Reputation does not work in Windows UI.
    • You cannot browse the Security Server console.

For WFBS 8.0:

LanguageSupportabilityMinimum Build to support Security Agent installationFull Support Path Limitation 
ENFull SupportN/AN/A
  • HTTPS in Web Reputation in Windows UI is not supported.
  • You cannot browse the Security Server console in Windows UI.
  • Trend Micro Toolbar (IE plug-in) is removed in WFBS 8.0.
Premium
Internal
Rating:
Category:
Install; Upgrade
Solution Id:
1095516
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