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Subscribing to the Trend Micro Technical Support Email Advisory

    • Updated:
    • 7 Dec 2017
    • Product/Version:
    • Deep Security 10.0
    • Deep Security 10.1
    • Deep Security 9.6
    • Endpoint Encryption 5.0
    • Endpoint Encryption 6.0
    • Hosted Email Security 3.0
    • OfficeScan 11.0
    • OfficeScan XG.All
    • ScanMail for Exchange 12.0
    • ScanMail for Exchange 12.5
    • Platform:
    • N/A N/A
Summary

Trend Micro Technical Support has launched a fast and integrated notification system to allow registered users of the Business Support Portal (BSP) who have opted in to receive the latest information about Trend Micro products and threats.

Users can subscribe to receive email advisories per product and get timely and critical information straight to their mailbox such as the following examples:

  • Availability of new product version releases, service packs, critical patches, and other critical hot fixes for your subscribed products
  • Security bulletins detailing vulnerabilities and fixes for Trend Micro products
  • Deployment of critical technology updates, such as Virus Scan Engines (VSAPI) and other key detection components
  • Updates on noteworthy threats
  • Maintenance notifications for Trend Micro hosted services and other sites

Registered BSP users can follow the step-by-step instructions below to activate their subscription(s) to our email advisories per product.

Details
Public

Enabling Subscription (Opt-in)

To activate your subscription per product*:

  1. Sign in to My Support Portal.

    Note that you must already have a registered account on the portal. If you need to create a new account, select Create MySupport Account on the login page.

  2. Set up a product profile for each product you would like to received subscribed emails for.

    If you already have a product profile, select it and proceed to Step 3.

    1. On My Support Portal, hover to your username at the upper-right corner and select My Products and Services.

      My Products and Services

    2. On the Product Profiles table, click Add New.

      Add new product profile

    3. Fill out all required fields in the Create a Product Profile form.

      Create product profile

  3. Tick the Subscribe to Articles/Solutions check box and then click Submit.

    Subscribe to articles/solutions

 
* Users will only receive advisories tagged to the product indicated in your product profile. Those who wish to receive emails on multiple products must repeat the procedure for each product.

Email Advisories

As soon as a critical advisory has been publicly released, subscribed users will receive it in the Business Support Portal and via email.

The email notification will be sent by Trend Micro Advisory (support-advisory@trendmicro.com), which will contain a brief synopsis of the advisory and a link to the full article in Trend Micro's Knowledgebase.

Below is a sample email advisory:

Sample Email Advisory

Users are encouraged to check their email client settings to ensure the advisories are not unintentionally marked as SPAM.

Disabling Subscription (Opt-out)

Users may choose to unsubscribe from notifications at any time.

To unsubscribe, please follow the same subscription procedure outlined above, with the only change to DESELECT the Subscribe to Articles/Solutions check box in Step 3 for each product you wish to stop subscribing to.

Premium
Internal
Rating:
Category:
Configure
Solution Id:
1118080
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