• From the Security Server, open the ..\Program Files\Trend Micro\Security Server\PCCSRV\ofcscan.ini file using a text editor like Notepad.
   

  The path is ..\Program Files\Trend Micro\Officescan\PCCSRV if the current product version was a gradual upgrade from Client Server Suite/Client Server Messaging Suite versions 2.0 or 3.0.

   
• Under the "[INI_CLIENT_DEFAULT_INSTALLPATH_SECTION]" section, look for the parameter below and specify the new installation path:

  "WinNT_ installPath=$ProgramFiles\Trend Micro\Client Server Security Agent"

  For example: WinNT_ installPath=E:\Program Files\Trend Micro\Client Server Security Agent

   

  Future installations and program deployments will be deployed to the specified path unless you change it.

   
• Look for the "Loglevel warn" parameter and change it to "Loglevel emerg".
  This will set Apache to collect critical error logs only and not generic or warning logs.
• Save and close the ofcscan.ini file.

If this fails, contact Trend Micro Technical Support and provide the following:

• Copy of the ofcscan.ini from the \PCCSRV folder in the WFBS server
• Copy of the ofcscan.ini from the target client computer

1. On the Security Server, open the ..\PCCSRV\Admin\Utility\ClientPackager and double-click the ClnPack.exe file to open the Client Packager console.
2. Generate an installer package for the SA. Make sure to choose MSI packager type.
3. Move the file to the computer where you need to install the SA.
4. Open a command prompt.
5. Change the directory to the location where you saved the installer you copied in Step 2.
6. Run these commands:

   msiexec.exe /i <filename.msi> ClientInstallDir="<destination_dir>\Security Agent" AmspInstallDir=<destination_dir>".

   <filename.msi> = The exact filename that you gave to the installer. It is important that extension will be .msi.

   <destination_dir> = Volume and folder where you want the client to be installed, for example D:\program files\TrendMicro.