Download the Network Card list by clicking the following:

• For PCI Network Cards
• For USB Network Cards

To check the PCI ID:

1. Run the following on a Windows Powershell:

   PS C:\> Get-WmiObject Win32_NetworkAdapter | Where-Object {$_.PNPDeviceID -like "PCI*" -or $_.PNPDeviceID -like "USB*"} | Select-Object Name,PNPDeviceID

   

   Click image to enlarge.

   PCI ID = VendorID:DeviceID

   Under PNPDeviceID:

   PCI\VEN_<four digit VendorID>&DEV_<four digit DeviceID>

   In the sample image above, these are:

   PCI\VEN_8086&DEV_15A2&… PCI ID is 8086:15A2 = Intel Corporation Ethernet Connection (3) I218-LM
   PCI\VEN_8086&DEV_095B&… PCI ID is 8086:095B = Intel Corporation Wireless 7265

2. If the device is not on the list or if the device is on the list but you encounter an issue, it is best practice to upgrade to the latest build of TMFDE.

3. If you still encounter the issue after the upgrade, collect the preboot log in C:\Program Files\Trend Micro\Full Disk Encryption\log\ and the result of the Windows Powershell command above. Then submit these files to Trend Micro Technical Support for troubleshooting or enhancement requests.