During Trend Micro Apex One Patch 3 or OfficeScan XG SP1 Patch 4 installation, the following dialog appears, providing the customer with the option to enable Enhanced Support Services on Security Agents.
If enabled, Trend Micro Apex One/OfficeScan Security Agents start to regularly send the following data to Trend Micro servers:
| Category | Data Collected | Purpose |
|---|---|---|
| Operating system/ Security Agent data |
Trend Micro Apex One/OfficeScan Security Agent GUID OS architecture OS version OS display name |
For Security Agent management |
| Installed services | Is AD service installed? Is Database service installed? Is Web service installed? Is Mail service installed? The latest Microsoft KB/Hotfix version installed The latest Microsoft KB/Hotfix version install time |
To identify the risk level of endpoint |
| Detection logs | Behavior Monitor log count Predictive Machine Learning log count Virus/Malware detection log count Suspicious Connection Service log count Web reputation log count Suspicious Object (file) log count |
- Data is sent by Trend Micro Apex One/OfficeScan XG Endpoint Basecamp module and may require customers to configure their firewall settings.
- Installation path: C:\Program Files\Trend Micro\Endpoint Basecamp
- File name: EndpointBasecamp.exe
- URL accessed: https://success.trendmicro.com/solution/KA-0015024
- Customers may contact Trend Micro Technical Support to request the token file (XBCUninstallToken.txt) and uninstaller (XBCUninstaller.exe).