Views:
  • Q1: What is the Trend Vision One Agent platform compatibility
  • Q2: Why are Cloud One / Deep Security agents not seen in Endpoint Inventory App?

    Endpoint Inventory App only display machines with Basecamp (Trend Vision One Agent) installed. Deep Security and Cloud One agents are not expected to show in Endpoint Inventory because they do not have Endpoint Basecamp installed.

  • Q3: Is there an MSI installer for Basecamp endpoint?

    Trend Vision One does not provide an MIS installer.

  • Q4: How do you configure proxy for Basecamp endpoint?

    There are three ways to configure proxy for Endpoint Basecamp:

    If you could assign a proxy in the login user IE setting, it is the preferred one. If not, you may use the command line to configure the Endpoint Basecamp proxy. For more information on Service Gateway and proxy, please refer to the article, Integrating Service Gateway Forward Proxy Service and proxies with Endpoint Basecamp agents and Apex One as a Service (SaaS) agents.

  • Q5: How do you check the proxy Endpoint Basecamp currently being used?

    Find the proxy Endpoint Basecamp used in the registry.

    Key: Computer\HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\TrendMicro\TMSecurityService
    Value: proxy_server

    If the proxy_server has value, Endpoint Basecamp will use it as a proxy to connect.

    If the proxy_server is empty, Endpoint Basecamp will direct connect.

    Module state

  • Q6: How do you reset the proxy setting which is set from the Endpoint Basecamp command line?

    Use the command line on different platform with parameter to remove the proxy setting which is set from the command line before.

    • For Windows 
      EndpointBasecamp.exe /proxy_server_port :
    • For Linux 
      $ ./tmxbc config set --proxyURL ""
  • Q7: What are the details on OS support policy for Trend Micro Vision One agent?

    Refer to the KB article, Trend Micro Vision One agent Operation System (OS) support policy.

  • Q8: Will XBC Agent support Solaris OS?

    There are no plans yet for Solaris OS on 2023. For more details, refer to the KB article, Trend Micro Vision One agent Operation System (OS) support policy.

  • Q9: How do I know if XBC version is up to date？

    Follow these steps:

    1. Access the Trend Vision One Endpoint Revision History page.
    2. Look for the latest version with the tag "Endpoint Basecamp" mentioned in the revision history.
    3. Find C:\Program Files (x86)\Trend Micro\Endpoint Basecamp\EndpointBasecamp.exe, then get current XBC version from "Details" field of file properties. Compare the latest version in the revision history with the version installed on your device.
  • Q10: What common error codes are found in XBC agent log?

    Checkpoints:

    If the problems mentioned above are resolved, trigger the Endpoint Basecamp agent downloaded from Endpoint Inventory console again to get the missing endpoint to appear.
     

    • "Error 10000" indicates that the endpoint cannot get the correct response from our backend.
      Resolution: Make sure the endpoint is able connect to all the FQDN listed in the OLH.
    • "Error 10001" indicates that the endpoint cannot download the target file.
      Resolution: Check the log before 10001 and find the tool download link. Be sure the endpoint is able to download the package via the browser.
    • "Error 10005" indicates that the endpoint cannot validate the signature of our binary.
      Resolution: Download XDR Endpoint Checker tool to inspect and import missing certificates for Trend Micro Vision One agent.
    • Error "register_device" indicates that the agent got HTTP 401 in the same request and that the system time is shifted.
      Resolution: Correct the system time for the endpoint.
  • Q11: How to handle "Cannot Install - System Compatibility Error" ?
Please refer to the specific description below regarding the error and take appropriate actions.
  • ​​​​​​Q12: How to handle  "Cannot install - System compatibility error
    Installation not initiated. Trend Micro Deep Security Agent self-protection is enabled using an authentication password. Disable the password and try again."    ​​​
Follow these steps:           
1.Please disable DSA self-protection first on C1 console or via CLI command.

disable self-protection on C1 console:

Module state

To disable self-protection via CLI command( (1: enable, 0: disable)):

  • For Windows Platform:

C:\Program Files\Trend Micro\Deep Security Agent\dsa_control --selfprotect=0 -p <password>

  • For Linux Platform:

sudo /opt/ds_agent/dsa_control --selfprotect=0 -p <password>


2.Execute V1ES installer again

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