If a customer needs to uninstall Trend Vision One from their PCs, they can use the uninstall tool provided by Trend Vision One. The tool can be downloaded from the Trend Vision One console by following these steps:

• Go to Endpoint Security → Endpoint Inventory.
• Click Agent Installer.
• Click the download the uninstall tool link at the bottom of the Agent Installer screen.

• In the Download Uninstall Tool screen, locate the appropriate version (32-bit, 64-bit) and click the Download tool button.

• Deploy the uninstall tool package to the target Windows endpoint and unzip the package.
• Run the V1ESUninstallTool.exe with the target product parameter.

If the customer encounters any issues with the uninstallation process, they can try to reboot the machine and run the tool again. If the issue persists, they can contact Trend Micro support for further assistance.