This issue is caused by other application that uses the File Reputation Service (FRS) port 8082.

To resolve this, determine the 3rd party application using port 8082 and use a different port for that application:

1. Open a command prompt with administrator privilege.
2. Run the following commands:

   netstat -ban|find ":8082"

   If there is an output message, it means the port 8082 is occupied. Proceed to the next step.

   If none, proceed to Step 4.

3. Type the following commands:

   netstat -ba|find ":8999"

   If any string appears, change the HTTP value to "9000" or any port that is not occupied. If none use port "8999". To do this:

1. Open ..\PCCSRV\wss\service.ini file.
2. Change the value of HTTP= from "8082" to "8999".

   Example:

   HTTP=8999

4. Start the Trend Micro Smart Scan Service.

   If the Smart Scan Service will start using a different port, change the HTTP value back to "8082". Change the port of the third-party application that uses port 8082.

If issue persist and no third-party application uses port 8082, run the Case Diagnostic Tool (CDT) then send the log files to Trend Micro Technical Support.