Managed Detection and Response

One of the deliverables Trend Micro™ Managed Detection and Response (MDR) is committed to is the Monthly Reports posted on the client’s Trend Vision One™ console.This contains the efforts made by the MXDR team monthly which contains all the Telemetry (Security Logs ingested), OAT, Work Benches created, Investigations created, and Cases managed by MXDR. 

This article lists informative guides and documentation to help you get started with Trend Micro Managed Services, including Trend Micro™ Managed Detection and Response (MDR).

This article contains the answers to the frequently asked questions (FAQs) on MDR.

The following sections outline the features that collect data, the data transmitted, and the locations on the product console where you can disable the features.General MDR ServiceEndpointServerNetworkMessagingTo see where this data is processed, refer to our list of data centers and authorized data subprocessors and their locations.

An MDR alert is a security alert that is sent by the MDR team upon the detection of critical events rooted in suspicious activities or threats detected in your Vision One environment.  The alert is sent by email after an event is investigated and any approved response actions are taken to mitigate the activity. Collectively, this email alert and any response actions taken thereof are deliverables of the Managed XDR Service (MDR).  These email alerts may contain action items and/or recommendations. Therefore, it is important to keep the MDR team updated about which actions you have completed, to ensure we close the loop on any threat and mitigate further persistence.

Three (3) dashboard templates are available in Trend Vision One™ for Managed Services customers. The dashboards give visibility to Managed Services customers of MDR details.

The designated contact information list will serve as the basis for all MDR team communications, including the dissemination of alerts and report notifications, as well as the initiation of automated calls. Only individuals on this list will be authorized to open support cases for the MDR team through the Business Support Portal (BSP).This article will show you how to add Contacts to your Contact List for MDR

This article compares the two types of response actions available under the Response Approval Tab: Automatic Approval and Manual Approval.

This guide outlines how to protect your environment from cybersecurity threats, leveraging Trend Micro solutions and best practices.

MDR service enhances alert notifications by providing automated phone calls in addition to email alerts. Users can activate this feature by adding contacts in their Trend Vision One™ console and selecting the "Allow Calls" option.