Feature/Enhancement

Description

End of support for older macOS versions

The Apex One (Mac) Security Agent no longer supports endpoints running macOS 10.14 (Mojave).

Trend Micro Apex One (Mac) Patch 13 is now available

Apex One (Mac)All

Last updated: 2023/12/14

Solution ID: KA-0015722

Category: Deploy , Upgrade , Update

Trend Micro Apex One (Mac) Patch 13 has been released and is now available via the Plug-in Manager Framework of Apex One.

Trend Micro Apex One (Mac) Patch 13 includes these new features and enhancements:

Feature/Enhancement	Description
End of support for older macOS versions	The Apex One (Mac) Security Agent no longer supports endpoints running macOS 10.14 (Mojave).

Existing customers of Trend Micro Apex One (Mac) can directly upgrade to Trend Micro Apex One (Mac) Patch 13 via the plug-in manager:

Control the agent upgrade by following the steps in this article: Controlling Agent Upgrade in Apex One (Mac).
Create a backup of the server using the Apex One (Mac) Backup and Restore tool.
Log in to the Apex One Web Console.
Go to the Plug-ins tab.
Scroll down to Apex One (Mac) and click Download.
Wait for the product download to complete and then click Upgrade Now.
Once successful, the server version should be 3.5.7657.
Revert the setting placed in Step 1.

Apex One (Mac) agents should upgrade accordingly to version 3.5.7657 after applying this upgrade.

For support assistance, please contact Trend Micro Technical Support.

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