Supported Trend Micro Products/Versions
The following section lists all Trend Micro products/versions that are considered current and are fully supported by Trend Micro, along with milestone dates (End-of-Sale and End-of-Life) that have been formally announced.Please refer to Trend Micro’s latest End-of-Life Policy for more information on milestone definitions and standard timelines. You can also view the products/versions that have reached End-of-Life in the past 12 months here.
End-of-Life Trend Micro Products/Versions
The following section lists all Trend Micro products and versions that have reached End-of-Life (EOL) status (formerly End-of-Support or EOS) in the last twelve (12) months and are no longer actively supported by Trend Micro. If the product/version you are looking for is not listed below, it is either still supported or is an older version that has been End-of-Life for more than 12 months.Please refer to Trend Micro’s latest End-of-Life Policy for more information on milestone definitions and standard timelines.
Locating the folder path of the Trend Micro Apex One™ (Mac) agent after deployment
Learn the Apex One (Mac) agent folder path after deployment.
Exporting a list of Mac clients from Trend Micro Apex One™ (Mac)
Learn how to export a list of all the Mac clients reporting to Apex One (Mac).
“Protection at risk. The agent is not registered to any server” error appears after installing the Trend Micro Apex One™ (Mac) agent
After installing the Apex One (Mac) agent, the following error message can be seen:“Protection at risk. The agent is not registered to any server.”
Checking which port is needed in using the Move Agent option of Trend Micro Apex One™ (Mac)
When using the Move Agent feature of the Apex One (Mac) console, the Moving Status shows "Transfer Failed".Know which port is necessary when using this feature.
"Unable to upgrade the Apex One (Mac) server" appears when installing the Trend Micro Apex One™ (Mac)
When installing Apex One (Mac), the following error appears: An error in the Plug-in Service program occurred. Unable to upgrade Apex One (Mac) server. The product's database cannot be reinstalled. Contact your support provider for help in resolving this issue.
"An error in the Plug-in Service program occurred…" appears when installing Trend Micro Apex One™ (Mac)
When installing the Apex One (Mac) on a 64-bit Windows operating system, the following error message appears:An error in the Plug-in Service program occurred. Unable to install Trend Micro Security. Microsoft .NET Framework 2.0 is required before Trend Micro Security can be installedThe following also appears in the debug logs:2010 08/05 13:30:26 [0c60 : 0d58] (00) (D) [cgiShowAoS][cgiShowAoS.exe:1.0.0.3163][PLM Server CGI] Return Buffer=[ C00000000051202Unable to install Trend Micro Security. Microsoft .NET Framework 2.0 is required before Trend Micro Security can be installed ], Buffer Length=[144] - [cgi_ShowAoS.cpp(237)]
"Console Access Problem..." appears when installing Trend Micro Apex One™ (Mac)
When you imaged an existing Apex One or Worry-Free Business Security server with the Apex One (Mac), change the IP address, and deploy the TMSM clients, you are unable to open the console and the following error message appears:Console Access Problem.Trend Micro Security has not been registered to its parent server, or is not functional because the server has not been activated.
JAMF deployment information in Apex One (Mac)
For OS X 10.7 and later, a Mobile Device Management (MDM) profile will be installed. This profile allows JAMF Pro administrators to remotely configure settings on the Mac. Basic security settings will be set during enrollment to ensure compliance with UNL policies. Please see UNL Security Policies for more information.Most customers use MDM software to configure and deploy Administrative Task (required) which allows management of multiple macOS devices such as:Manually installing/deploying Apex One (Mac) agent/sManually clicking the "Allow" button on General, new third-party program installedManually adding iCoreService to Full Disk Access on Security & Privacy
