To use the WFBS Console Recovery tool:

1. Go to ..\Program Files\Trend Micro\Security Server\PCCSRV\. You can also go to ..\Program Files\Trend Micro\Security Server\PCCSRV\Admin\Utility\ for shortcut.
2. Double-click the SrvDiag.exe file.
3. Enter the Windows administrator account and password.
4. In the tool interface, you will be provided with the two options.
   EXPAND ALL

    

   Reconstruct Server Website

   1. Click Reconstruct Server Website.

      

   2. If the administrator account credentials were correct, it will prompt that the server reconstruction will take around 10 minutes. Click Yes and wait for the server reconstruction to finish.

      

      If the administrator account credentials were incorrect, server reconstruction will not run and it will prompt to re-enter the credentials.

      

   3. Wait for the server reconstruction to complete. It will show a pop-up message "Server website reconstruction complete".

      

   Reconstruct Server Database

   1. Click Reconstruct Server Database. This will automatically create a database backup on ..\Program Files(x86)\Trend Micro\Security Server\PCCSRV\.
       

      Reconstructing server database will remove all the configurations and the agents reporting on the console.

      

   2. Once the reconstruction is done, it will prompt that the server database reconstruction is complete.