Support Policies
- Paid Maintenance Terms
- Trend Micro terms for paid maintenance
- Trend Micro Global Technical Support Guide for Business Customers
- An introduction guide for Trend Micro business support processes and policies
- Supported Products
- List of products and versions currently supported as well as their upcoming stop-support dates
- End-of-Support Products
- List of products, including hot fixes and patches, that Trend Micro will no longer provide support for after said date
- End-of-Sale Products
- List of products and services that have reached their end-of-sale date in the last 12 months
- Scan Engine and Pattern File Support Policy
- Support terms for Core Technology engine and pattern files
- Operating System Policy
- Support terms for applications and operating systems, which run Trend Micro products, that are no longer supported by their vendors or suppliers
- Types of Fixes
- Description of patch types provided by our support engineers to standard customers
