Support Policies
- Paid Maintenance Terms
- Trend Micro terms for paid maintenance
- Data Collection Notice
- Disclosure on what kind of data a product collects and how you can opt-out of the collection
- Trend Micro Global Technical Support Guide for Business Customers
- An introduction guide for Trend Micro business support processes and policies
- Trend Micro End-of-Life Policy (revised March 2018)
- Trend Micro's End-of-Life Policy (formerly End-of-Support) for product support
- Supported Trend Micro Products/Versions
- List of products and versions currently supported with important milestone dates
- End-of-Life Trend Micro Products/Versions
- List of products and versions that have reached End-of-Life in the past twelve (12) months and are no longer supported
- Scan Engine and Pattern File Support Policy
- Support terms for Core Technology engine and pattern files
- Operating System Policy
- Support terms for applications and operating systems, which run Trend Micro products, that are no longer supported by their vendors or suppliers
- Types of Fixes
- Description of patch types provided by our support engineers to standard customers
